COMMENCAL CARE is our vision of customer service.

If you have an issue with your COMMENCAL product, whether related to assembly or a technical problem with your BIKE or SKIS, after consultation with our team you can go to a store of your choice and we will take care of the cost. It's simple.

All you have to do is go ride, we'll take care of the rest!

Warranty Terms & Conditions

COMMENCAL products are covered by a warranty policy and return program which means that you can buy with confidence and enjoy your purchase to the fullest.

BIKE - Warranty Terms & Conditions

SKI / SNOW - Warranty Terms & Conditions

customer service

Technical questions, settings after unpacking, maintenance tips, warranty?
Contact our customer service department and our technicians will explain how to solve your problem.
+64 3 925 9075

In the event that you don't have the necessary technical skills or tools, after validation from our customer service, you can choose the shop of your choice to help. COMMENCAL CARE will then cover the costs incurred. The procedure is pretty simple: fill out the attached application form below.


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