Terms and Conditions of Sale

ARTICLE 1 - Scope of Application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by COMESPORT S.A. ("the Seller") with non-professional buyers ("the Clients or the Client") wishing to acquire the products offered for sale by the Seller ("the Products") on the website www.commencal.com, hereinafter referred to as "the Website".

These General Terms and Conditions of Sale specify, in particular, the conditions of ordering, payment, delivery, and management of potential returns of Products ordered by Clients.

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the Website. The Client is required to read them before placing an order. The choice and purchase of a Product are the sole responsibility of the Client. The photographs and graphics presented on the Website are not contractual and do not engage the responsibility of the Seller.

The Client must refer to the description of each Product to understand its properties and essential characteristics. Product offers are valid within the limits of available stocks, as specified when placing the order.

The Seller's contact details are as follows:

COMESPORT S.A
Edf. Mallador d’Areny, Erts
AD400 La Massana
Andorra
+376 73 74 75
store@commencal.com

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, including those applicable to sales in stores or through other distribution and marketing channels.

These General Terms and Conditions of Sale are accessible at any time on the Website and will prevail, if necessary, over any other version or any other contradictory document. The Client declares having read these General Terms and Conditions of Sale and accepted them by checking the box provided for this purpose before implementing the online ordering procedure, as well as the general conditions of use of the Website.

These General Terms and Conditions of Sale may be subject to subsequent modifications; the version applicable to the Client's purchase is the one in force on the Website at the date of placing the order. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Client.

The Client acknowledges having the required capacity to contract and acquire the Products offered on the Website.

ARTICLE 2 - Orders

It is up to the Client to select on the Website the Products they wish to order according to the following steps:

1/ Selection of items and addition to the cart.
2/ Validation of the cart contents.
3/ Account creation form or, if the client already has an account, client identification using personal credentials.
4/ Choice of delivery method. The Client is informed of the shipping cost.
5/ Order verification, selection of payment method, acceptance of the General Terms and Conditions of Sale.
6/ Online payment.
7/ Payment validation.

To place an order, the Client must follow the ordering procedure described on the Website during the order.

The Client must verify the completeness and conformity of the information provided during the order, particularly concerning the delivery and billing addresses.

The Seller cannot be held responsible for any input errors and the consequences thereof, such as delays or delivery errors. In such cases, the costs incurred for reshipping the order will be borne by the Client.

The Client confirms their order through the electronic purchase procedure on the Website. This confirmation by the Client constitutes the sales contract between the Client and the Seller. The sale will only be considered final, and the availability and shipping times will only begin after the Seller sends an email to the Client confirming the acceptance of the order. The sale will only be considered final after the Seller sends the Buyer an email confirming the acceptance of the order and after full payment of the order price has been received. The Seller reserves the right to cancel or refuse any order from a Client with whom there is a dispute regarding the payment of a previous order.

The Client can track the progress of their order on the Website under the "My Account" section.

For any information or complaints regarding an order, the Client can contact customer service by phone at +376 73 74 75 or by sending an email to: store@commencal.com

ARTICLE 3 - Prices

Prices are indicated in euros and include the VAT applicable on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the price of products on the online store. Payment of the full price must be made at the time of the order. At no time can the amounts paid be considered as deposits or down payments.

The selling prices of products may be modified by COMESPORT S.A. at any time.

ARTICLE 4 - Payment Terms

The order amount is payable by the following methods: credit card, Apple Pay, PayPal, Bancontact, Klarna, or bank transfer. Your order will only be confirmed once payment has been received by COMESPORT S.A.

ARTICLE 5 – Showroom Pickup

Products ordered on this site are only available for pickup at the COMMENCAL VILLAGE, located at:

COMMENCAL VILLAGE
Avinguda del Ravell
AD400 La Massana
Andorra

Once the order is ready, the customer will be notified to collect it directly in store. The client must present themselves with an ID and the order number during the opening hours of the COMMENCAL VILLAGE.

Upon pickup, the client is invited to check the general condition of the products. Any observed anomaly (damaged product or non-conformity with the order) must be reported immediately on-site to the showroom staff. No claims will be accepted after the client leaves without a joint verification.

For any questions regarding pickup, you can contact our team at: shop@commencal.com

ARTICLE 6 – Customs Information

COMESPORT S.A. is based in the Principality of Andorra, a territory outside the European Union in terms of customs.

Therefore, any client making a purchase on our site and wishing to leave Andorran territory with the purchased products may be subject to customs formalities and/or import duties and taxes, in accordance with the legislation of the destination country.

It is the client's responsibility to inquire beforehand with the competent authorities about applicable customs allowances and declaration obligations upon entering their country.

⚠️ Failure to comply with these obligations may result in penalties, including fines or confiscation of goods by customs authorities.

COMESPORT S.A. cannot be held responsible for consequences related to incomplete, incorrect, or absent declarations, nor for fees, taxes, or penalties incurred by the client when crossing a border.

For more information, you can consult the official websites of the French and Spanish customs:

• French Customs – Crossing the border in Andorra, taxes and allowances
• Agencia Tributaria (Spain) – Information for travelers from Andorra (PDF)

ARTICLE 7 - Product Availability

In the event of unavailability of the ordered product, particularly due to our suppliers, the consumer will be informed as soon as possible and will have the option to either cancel their order or modify it. In case of order cancellation, we commit to refunding you as soon as possible or converting it into a credit note.

ARTICLE 8 - Order Cancellation

If a client wishes to be refunded after placing an order or pre-order, 5% of the amount will be retained. This will not be the case if the bike cannot be delivered within the initially announced timeframes. This is to cover the incurred costs.

ARTICLE 9 - Returns

Products must be returned in new condition, in their original packaging, and in perfect condition. Any used, incomplete, damaged, or soiled item will not be accepted for return or refund. In such cases, the product will remain at the client's disposal.

Return shipping costs are the responsibility of the client. Shipments with "postage paid by the recipient" or "cash on delivery" will be systematically refused.

Returns should preferably be sent to our logistics center in France (the address will be provided upon return request).

A return via our showroom in Andorra may be considered on a case-by-case basis, depending on the nature of the product. This return must be done in person on-site: no shipments will be accepted at the showroom. This option is not systematically offered.

For any return request, please contact us at the following address: store@commencal.com, specifying your order number, the item(s) concerned, and your availability so we can provide you with a return number and the associated instructions.

ARTICLE 10 - Seller Liability – Warranty

COMMENCAL bikes and components sold on this website are subject to the general warranty terms available at the following link: COMMENCAL CARE.

All other products not covered by this commercial warranty will nonetheless benefit from all applicable legal warranties in force.

ARTICLE 11 - Data Protection and Privacy

Personal data requested from the Customer are necessary for order processing and invoicing. These data may be shared with the Seller’s partners responsible for order execution, processing, management, and payment. If you no longer wish to receive marketing offers, simply unsubscribe from the newsletter or send an email to news@commencal.com.

ARTICLE 12 - Partial Invalidity

If one or more provisions of these general terms and conditions are deemed invalid or declared as such by application of a law, regulation, or final court decision, the remaining provisions shall retain their full force and effect.

ARTICLE 13 - No Waiver

The fact that one party does not invoke a breach by the other party of any of the obligations outlined in these general terms and conditions shall not be interpreted as a waiver of the obligation in question for the future.

ARTICLE 14 - Governing Law

These general terms and conditions are governed by Andorran law, both in substance and in form. In case of dispute or claim, the consumer shall first contact COMESPORT S.A. to seek an amicable solution.

Contact

COMESPORT S.A
Edf. Mallador d’Areny, Erts
AD400 La Massana
Andorra

+376 73 74 75
store@commencal.com