Any order for a product appearing on the online store requires prior consultation of these terms.

Consequently, the consumer fully accepts that their agreement on the content of these conditions does not require the signature of this document, insofar as the customer wishes to order the products presented online in the framework of the website. The consumer has the option to save or print these general conditions, with the saving and printing of this document being the sole responsibility of the consumer.

The consumer declares that they have full legal capacity to accept the present general terms & conditions of sale.

COMMENCAL CANADA reserves the right to modify the present general terms & conditions of sale.

Article 1 - Integrality

The present terms represent all obligations of the parties. This contract is concluded between a consumer and COMMENCAL CANADA in the case of a system of selling goods at a distance.

In this sense, the consumer is deemed to accept without reservation all the provisions of these terms. No general or specific condition appearing in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms.

Article 2 - Object

The present general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods offered by COMMENCAL CANADA to consumers.

The consumer declares, prior to their order, that the acquisition of these products is not directly related to their professional activity, their acquisition being reserved for personal use.

As a consumer, the customer has specific rights, which would be jeopardized in the event that the goods or services purchased through the website were in reality related to their professional activity.

Article 3 - Contractual documents

This contract consists of the following contractual documents, presented in descending order:
- the present general conditions
- the pricing structure for shipping of goods
- the order form

In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document of higher rank will prevail.

Article 4 - Validity and duration

These conditions come into force on the date of confirmation of the order. These general conditions are concluded for the time necessary for the provision of goods purchased, until the expiry of the guarantees legally owed by the seller.

Article 5 - Order confirmation

All contractual information will be confirmed via e-mail no later than the time of delivery or failing that, to the address specified by the consumer in the purchase order.

Article 6 - Proof of transaction

The records stored in COMMENCAL CANADA's computer systems under conditions of reasonable safety, will be considered proof of communication, orders and payments between the two parties. The filing of purchase orders and invoices is done on a reliable and durable media which can be produced as evidence.

COMMENCAL CANADA can in no way be held liable for any loss of data following an incident in which they are not responsible.

Article 7 - Product information

Article 7.1

COMMENCAL CANADA displays products for sale on their website with the necessary characteristics to allow the potential consumer to discover, before ordering, any essential information on a particular product required before buying.

The descriptions, characteristics and illustrations of our products are produced with the greatest of care. Errors can appear however, as well as modifications carried out by COMMENCAL CANADA. We therefore take no responsibility for such disparities, nor can the validity of the transaction be called into question.

Article 7.2

The present online offers are valid while stocks last. If the article is not in stock, the order will not be possible, with the consumer being alerted to any error as quickly as possible.

Article 7.3

Before using your new COMMENCAL bike for the first time you should check every element is working properly, fine tune your equipment settings (transmission, shock absorbers) and adapt your position to fit your morphology.

Article 8 - Pricing

All prices are in Canadian dollars, taxes will be calculated during check out. Pricing does not include transport costs which are added to the final invoice, and are indicated before final confirmation of the order. Pricing takes into account the taxes applicable on the day of the order, with any rate change being automatically applied to the price of the products online. Full payment of the order is required upon check out, this applies to pre-orders and in-stock orders. At no point can any amount submitted be considered as a deposit.

In the case of an export sale, all applicable taxes in the buyers country remain the responsibility of the buyer.

COMMENCAL CANADA reserves the right to modify pricing at their discretion. Any pricing modifications will be signaled to the buyer before any order throughout the year depending on exchange rates and the increase in price of raw materials.

Article 9 - Method of payment

Payment by credit card, PayPal and bank transfer. Your order will only be confirmed once payment has been received by COMMENCAL CANADA.

Article 10 - Product availability

In the case of product unavailability, particularly dependent on our suppliers, the consumer will be informed as quickly as possible and will have the possibility to cancel their order or to transform it. In the event of an order cancelation, we hereby commit to reimburse the consumer or issue an exchange voucher as quickly as possible.

Article 11 - Cancellation of in-stock orders and pre-orders

If the customer wishes to cancel and be refunded after placing an order or pre-order, a 5% processing fee will be retained. In the event that there are significant production delays associated with your pre-order we will work with the customer on a case-by-case basis to process the cancellation and full refund.

Article 12 - Delivery procedure

Products are delivered throughout Canada to the address indicated by the consumer on the order form.

Any delivery anomaly (missing parcel, missing product as listed on the order form, damaged parcel, broken products, etc) should be indicated on the delivery form as a "réserves manuscrites", accompanied by the customers signature.

The consumer will need to confirm this anomaly by addressing the reclamations in a letter to the delivery company within two (2) days via recorded delivery letter with counter-signature.

The consumer will need to transmit a copy of the annotated delivery note via mail to COMMENCAL CANADA.

The consumer is responsible for verifying the condition of the parcel(s) and the number of parcels delivered in the presence of the delivery driver. In case of doubt, the consumer should refuse the delivery and inform COMMENCAL CANADA.

All our expeditions are covered by insurance corresponding to the value of the parcel and is taken care of by our company.

Article 13 - Delivery times

Orders are normally processed within 48h working days (Monday to Friday). Courier delivery times are generally between 5 to 10 business days in Canada, dependent on the transport time announced by the delivery company. You will receive a tracking email direct form the courier company when your shipping label is created, be sure to check your junk/spam folders regularly. Please note that the delivery time indicated is a guide only and can vary. Any eventual delays will not result in compensation, withholding of payment or cancellation of the order by the purchaser.

Article 14 - Delivery errors

When the customer receives their package it is their responsibility to immediately check that all ordered items are present and have arrived as advertised. If an item is missing or damaged please take photo proof and reach out to our COMMENCAL CANADA team right away.

All claims should be made via:

Article 15 - Delivery costs

The shipping costs will be indicated, and added to the total on each order as done by the buyer. The amount of postage will be adjusted depending on the destination of the order.

Article 16 - Returns

Cash on delivery (COD) returns or postage paid by consignee returns will be refused. The goods must be returned to us in as-new unused condition, in its original packaging, and in perfect condition. Returns that do not meet these criteria will not be refunded and remain available to the consumer in our office.

To request a return, contact us at: specifying the order number, the reference(s) and reason for the return.

BC E-Bike Rebate Program:

Returns - BC E-Bike Rebate Program
We do not accept returns from customers who participate in the BC E-Bike Rebate Program. We cannot provide you with a cash, debit refund, credit card refund, cash equivalent gift card or merchandise credit. Please make sure your decision to purchase an E-Bike is final.

Exchanges - BC E-Bike Rebate Program
If you are a customer who participated in the BC E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.

Article 17 - Product guarantee

All COMMENCAL® bicycles and components, sold on the present online store, are subject to the general warranty conditions available at our COMMENCAL CARE page.

All products not within the scope of this guarantee, benefit however from the full legal safeguards in place.

Article 18 - Data protection act

Information collected is necessary for the processing of your order and of the expedition of any future correspondence by COMMENCAL CANADA. If you no longer wish to receive any commercial offers, all you need to do is unsubscribe yourself from the newsletter or send an email to

Article 19 - Partial non confirmation

If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or after a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope.

Article 20 - Non-waiver

The failure of either party not to claim a breach by the other party to any of the obligations under these Terms shall be construed in the future as a waiver of the requirement involved.

Article 21 - Applicable laws

The present general terms & conditions are under the jurisdiction of Canada. In the event of a dispute, the consumer should first and foremost contact COMMENCAL CANADA so as to find an amicable solution.


1121 Commercial Place
Unit 101
Squamish, B.C. V8B 0S5

+1 604 390 2225