work with us

If you'd like to join our team in our USA headquarters located in Golden, CO and Menifee, CA, we might just have the job for you!

For 25 years we've been striving to create mountain bikes and now skis that are efficient and fun to use. We're looking for talent across a wide range of fields to design our BIKES, SNOW and LIFESTYLE clothing ranges. Once a part of the team you'll have every opportunity to express yourself and get involved in our various exciting projects.


To submit a spontaneous application please send your covering letter and CV to: job.us@commencal.com.

our available positions:

TECH SUPPORT & WARRANTY AGENT (Menifee, CA)

Full time and in person position based in our Menifee office.

As a Tech Support & Warranty Agent, you’ll be the front line for COMMENCAL riders needing technical help, service support, or warranty guidance in North America. Your deep knowledge of bikes, mechanical systems, and customer service will help keep our customers happy with our brand support. You will also be involved with customer interactions for bike purchase online and showroom visits.


KEY RESPONSIBILITIES

• Provide technical support via phone, email, and online platforms to customers and retailers.

• Diagnose and troubleshoot mechanical or assembly issues across the COMMENCAL product line

• Process and evaluate warranty claims with accuracy, speed, and fairness

• Keep detailed records of cases and communications using our internal systems

• Work closely with internal departments (Tech, QC, Product Development) to relay product feedback and identify recurring issues

• Assist with creating and updating technical documentation and support resources

• Assist with general customer information in our California location especially on site in our showroom


EXPERIENCE REQUIRED

• 2+ years of experience in a bike shop, service center, or technical support role within the cycling industry

• In-depth mechanical knowledge of MTB systems, including suspension, brakes, drivetrains, and frame geometry & construction

• Experience with COMMENCAL bikes is a strong plus

• Familiarity with common tools, torque specs, and service standards

• Prior experience handling warranty cases or using CRM/ticketing platforms (e.g. Zendesk, Freshdesk) preferred

• Strong written and verbal communication skills

• Bonus: Knowledge of Commencal’s current bike lineup and geometry specs, or previous experience as a rider, race mechanic, or team tech


REQUIRED SKILLS

• Excellent problem-solving and troubleshooting abilities

• Strong attention to detail and organizational skills

• Ability to clearly explain technical concepts to both experienced riders and beginners

• Proficient computer skills, including email, spreadsheets, and ticketing systems

• Customer-focused mindset with the ability to stay calm and professional under pressure

• Strong interpersonal skills and ability to work as part of a collaborative, international team

• Bilingual (English + French or Spanish) is a plus


WHAT WE OFFER

• Competitive salary and benefits

• Gear discounts and industry perks

• A fast-paced, rider-driven work culture

• The chance to be part of a globally recognized MTB brand


To apply, send your resume and a short cover letter telling us about your experience and personality at job.us@commencal.com.