GENERAL TERMS & CONDITIONS

Any order for a product appearing on the www.commencal.com online store requires prior consultation of these terms.

Consequently, the consumer fully accepts that their agreement on the content of these conditions does not require the signature of this document, insofar as the customer wishes to order the products presented online in the framework of the website. The consumer has the option to save or print these general conditions, with the saving and printing of this document being the sole responsibility of the consumer.

The www.commencal.com merchant site is the sole property of COMESPORT S.A.

The consumer declares that they have full legal capacity to accept the present general terms & conditions of sale.

COMESPORT S.A. reserves the right to modify the present general terms & conditions of sale.

Article 1 - Integrality

The present terms represent all obligations of the parties. This contract is concluded between a consumer and COMESPORT S.A. in the case of a system of selling goods at a distance.

In this sense, the consumer is deemed to accept without reservation all the provisions of these terms. No general or specific condition appearing in documents sent or given by the consumer may be incorporated herein, since these documents are inconsistent with these terms.

Article 2 - Object

The present general conditions are intended to define the rights and obligations of the parties as part of the online sale of goods offered by COMESPORT S.A. to consumers.

The consumer declares, prior to their order, that the acquisition of these products is not directly related to their professional activity, their acquisition being reserved for personal use.

As a consumer, the customer has specific rights, which would be jeopardized in the event that the goods or services purchased through the website were in reality related to their professional activity.

Article 3 - Contractual documents

This contract consists of the following contractual documents, presented in descending order:
- the present general conditions
- the pricing structure for shipping of goods
- the order form

In case of conflict between the provisions contained in the documents of different ranks, the provisions of the document of higher rank will prevail.

Article 4 - Validity and duration

These conditions come into force on the date of confirmation of the order. These general conditions are concluded for the time necessary for the provision of goods purchased, until the expiry of the guarantees legally owed by the seller.

Article 5 - Order confirmation

All contractual information will be confirmed via e-mail no later than the time of delivery or failing that, to the address specified by the consumer in the purchase order.

Article 6 - Proof of transaction

The records stored in COMESPORT S.A.'s computer systems under conditions of reasonable safety, will be considered proof of communication, orders and payments between the two parties. The filing of purchase orders and invoices is done on a reliable and durable media which can be produced as evidence.

COMESPORT S.A. can in no way be held liable for any loss of data following an incident in which they are not responsible.

Article 7 - Product information

Article 7.1

COMESPORT S.A. displays products for sale on their website with the necessary characteristics to allow the potential consumer to discover, before ordering, any essential information on a particular product required before buying.

The descriptions, characteristics and illustrations of our products are produced with the greatest of care. Errors can appear however, as well as modifications carried out by COMESPORT S.A. We therefore take no responsibility for such disparities, nor can the validity of the transaction be called into question.

Article 7.2

The present online offers are valid while stocks last. If the article is not in stock, the order will not be possible, with the consumer being alerted to any error as quickly as possible.

Article 7.3

Before using your new COMMENCAL bike for the first time you should check every element is working properly, fine tune your equipment settings (transmission, shock absorbers) and adapt your position to fit your morphology.

Article 8 - Pricing

The products on this website are charged directly in GBP to avoid fluctuations in the exchange rate. On each product the VAT is included, as are the import charges to the United Kingdom* as well as administrative costs. You will therefore have no additional charge to pay upon receipt of the product.

Payment of the totality of the order must be completed during the order process. At no point can any amount submitted be considered as a deposit.

COMESPORT S.A. reserves the right to modify pricing at their discretion. Any pricing modifications will be signaled to the buyer before any order throughout the year depending on exchange rates and the increase in price of raw materials.

Article 9 - Method of payment

Payment by credit card and bank transfer. Your order will only be confirmed once payment has been received by COMESPORT S.A.

Article 10 - Product availability

In the case of product unavailability, particularly dependent on our suppliers, the consumer will be informed as quickly as possible and will have the possibility to cancel their order or to transform it. In the event of an order cancelation, we hereby commit to reimburse the consumer or issue an exchange voucher as quickly as possible.

Article 11 - Cancellation of an order

If the customer wishes to be refunded after placing an order or pre-order, a 5% charge will be retained. This will obviously not be the case if the bike cannot be delivered within the initial deadline. It is to cover the costs incurred.

Article 12 - Delivery procedure

The products available on this site are stored on European soil, but in a special ‘Under Customs’ zone. This means the customer does not have to pay import tax if the goods are shipped outside the European Union.

Any delivery anomaly (missing parcel, missing product as listed on the order form, damaged parcel, broken products, etc) should be indicated on the delivery form as a "réserves manuscrites", accompanied by the customers signature.

The consumer will need to confirm this anomaly by addressing the reclamations in a letter to the delivery company within two (2) days via recorded delivery letter with counter-signature.

The consumer will need to transmit a copy of the annotated delivery note via mail to COMESPORT S.A.

The consumer is responsible for verifying the condition of the parcel(s) and the number of parcels delivered in the presence of the delivery driver. In case of doubt, the consumer should refuse the delivery and inform COMESPORT S.A.

All our expeditions are covered by insurance corresponding to the value of the parcel and is taken care of by our company.

Article 13 - Delivery times

Delivery times are generally between 72 and 96 hours dependent on the transport time announced by the delivery company. Please note that the delivery time indicated is a guide only and can vary. Any eventual delays will not result in compensation, withholding of payment or cancellation of the order by the purchaser.

Article 14 - Withdrawal period

The consumer benefits from a 14-day period from the date of receipt of the goods to return the item for exchange or refund at no extra cost, except for shipping.

Cash on delivery (COD) returns or postage paid by consignee returns will be refused. The goods must be returned to us in as-new unused condition, in its original packaging, and in perfect condition. Returns that do not meet these criteria will not be refunded and remain available to the consumer in our office.

To request a return, contact us at: customerservice@commencal.com specifying the order number, the reference(s) and reason for the return, and your availability for us to send you a return number.

Article 15 - Delivery errors

The consumer must signal any claim to COMESPORT S.A. on the day of delivery or at the latest the first day of business after delivery, any claim of error of delivery and/or non-conformity of goods in kind or in quality as specified on the order form. Any claim made after this time will be rejected

All claims should be made via: store.uk@commencal.com

Article 16 - Delivery costs

The shipping costs will be indicated, and added to the total on each order as done by the buyer. The amount of postage will be adjusted depending on the destination of the order.

Article 17 - Product guarantee

All COMMENCAL® bicycles and components, sold on the present online store, are subject to the general warranty conditions available at the following link: COMMENCAL Care.

All products not within the scope of this guarantee, benefit however from the full legal safeguards in place.

Article 18 - Data protection act

Information collected is necessary for the processing of your order and of the expedition of any future correspondence by COMESPORT S.A. If you no longer wish to receive any commercial offers, all you need to do is unsubscribe yourself from the newsletter or send an email to clara@commencal.com.

Article 19 - Partial non confirmation

If one or more provisions of these terms are held to be invalid or declared as such under any law, regulation or after a final decision of a competent jurisdiction, the remaining provisions will remain in full force and scope.

Article 20 - Non-waiver

The failure of either party not to claim a breach by the other party to any of the obligations under these Terms shall be construed in the future as a waiver of the requirement involved.

Article 21 - Applicable laws

The present general terms & conditions are under the jurisdiction of Andorran law. In the event of a reclamation or a litige, the consumer should first and foremost contact COMESPORT S.A. so as to find an amicable solution.

Contact

COMMENCAL Bicycles
COMESPORT S.A
BP36 – Erts
AD400 La Massana
Principat d'Andorra

+376 73 74 81
store.uk@commencal.com