We’re moving warehouses! Temporary stock updates may affect Parts and Apparel. Thanks for your patience and trust!
COMMENCAL CARE
COMMENCAL CARE is our vision of customer service.
We value contact with our customers. In the event of any issue, it will work with you to find a solution. Regardless of the delivery option you choose, all your purchases include free access to COMMENCAL CARE.
HOW DOES IT WORK?
1
Do you have a problem, difficulty with assembly, or a technical issue with a product covered by our warranty? Contact our customer service below.
2
After consulting with our team and confirming the required actions, you can coordinate with a shop of your choice to drop off your product and get the process started.
3
The shop you select will take care of the necessary maintenance/repairs. We will take care of the cost of service in accordance with what was agreed during the initial conversation.
4
You pick up your bike, skis or snowboard, and go try it out.
Warranty Support
COMMENCAL products are covered by our warranty to offer you peace of mind and allow you to fully enjoy your purchase. Our products undergo a rigorous testing process, but we understand that unexpected issues can arise. We will handle each case individually to provide you with a fair solution and help you get back to your activities quickly.
To file a warranty claim, please complete the form below and send us the required documents.
This procedure allows us to obtain all the necessary information to expedite the process.
COMMENCAL offers a lifetime warranty against manufacturing defect for the first owner for META POWER SX 400, T.E.M.P.O. POWER and META HT V3 frames.
To review your warranty, please consult the general conditions below. Please note that these conditions apply only to the original owner.
General Warranty Conditions - Bicycles/Frames/Components
General Warranty Conditions - Skis/Snowboards
Technical Support
If you have a problem with your COMMENCAL product, whether upon receipt or later, we understand that unexpected issues can occur. We will therefore handle each case individually to offer you a fair solution and help you resume your activity quickly.
To submit a technical support request, please fill out the form below and our team will process your request.
If you prefer a phone call, you can reach us at +376 73 74 93 (Monday to Friday from 9am to 1pm and 3pm to 7pm)
If you do not have the technical skills or necessary tools, after validation by our team, you can choose the store of your choice to help you. Our COMMENCAL CARE program will then cover the incurred expenses.
We invite you to consult our technical support pages below to identify your problem.
