Warranty Terms & Conditions

The quality and reliability of COMMENCAL skis and snowboards are our priority and we have complete confidence in our products. For this reason, we offer a manufacturer’s warranty that goes well beyond legal obligations.

WARRANTY ON COMMENCAL SKIS OR SNOWBOARDS

IMPLEMENTATION OF THE WARRANTY

We like to deal with our customers directly and therefore want to deal with all inquiries directly. The easiest way to contact us is by completing our WARRANTY FORM.

This form must be completed and validated after attaching:
- A copy of the original invoice or order number
- One or more photos of the skis or snowboard
- One or more photos of the issue
- One or more photos of the serial number

For concerns regarding newly received skis or snowboards, some photos showing the general condition of the box are necessary.

WARRANTY TIME

COMMENCAL warrants the original retail purchaser that its COMMENCAL skis and snowboards are free from manufacturing defects for a period of two years (2 years) from the date of purchase. The date that appears on the invoice is Proof of Purchase. This warranty does not cover normal wear and tear, abuse, or neglect of the products.

CONDITIONS FOR APPLICATION OF THE WARRANTY

During the warranty period, we undertake to replace, at our expense and at our discretion, COMMENCAL skis or snowboards that are defective in workmanship or material. The defect must be assessed by our customer service team. They will be the sole department to authorise and to decide on the implementation of a warranty.

THE WARRANTY APPLIES ONLY UNDER THE FOLLOWING CONDITIONS:
- On skis and snowboards purchased from one of our authorized dealers or on the COMMENCAL website.
- To the first original owner of the skis or snowboard. The warranty does not transfer to the future purchasers in the event of resale.
- In the case of strictly normal use of skis or snowboards.

The lifespan of a ski or snowboard will vary depending on its construction and the composition of materials. Other factors that may also affect this lifespan are the frequency of use, the aggressiveness of the riding, maintenance and upkeep provided etc.

The guarantee is not a total-risk insurance, and therefore it DOES NOT apply in the following cases:
- Damage caused during the transport of skis or snowboards between our warehouse and your home - this damage must be reported to the courier in writing.
- Damage caused by normal wear and tear as well as that caused by fatigue.
- If the pair of skis or the snowboard have been misused beyond the scale of their intended use indicated by COMMENCAL.
- If there has been insufficient maintenance or any negligence on the part of the owner.
- In the event of deformation of the skis or snowboard, a sign of excessive load.
- In the event of an accident; fall, collision, etc.
- If the skis or snowboard are no longer suited to your body shape of the owner.
- After continued use the skis or snowboard when already damaged.
- If damage to the skis or snowboard is a result of wilful misconduct or involving the liability of a third party.
- In the event of incidences of external elements or agents; natural disaster, fire, humidity, etc.
- Not complying with safety standards of intended use.

ACCIDENT EXCHANGE POLICY

As with any winter sport, whether on the slopes, freeriding, uphill, or downhill, equipment is put to the test, and under certain conditions, our warranty does not cover damage. While stocks last, our RIDE AGAIN program allows any COMMENCAL owner to replace a part or a complete product at the best price in cases where warranty claims have been denied due to "warranty exclusions."

To submit a crash replacement request, please contact our customer service by completing our WARRANTY FORM. We will then be happy to assist you and find the best solution to your problem.

LIMITATIONS OF LIABILITY

This warranty is defined here restrictively, and it is the full and final warranty for COMMENCAL skis or snowboards.

Therefore, no retailer or any other third party is authorized to assume or grant expressly or implicitly, any addition or extension of warranty additional to that defined in these COMMENCAL warranty conditions.

Any other obligation or cover granted by a third party does not in any way bind COMMENCAL to an agreement.

COMMENCAL is not liable for physical (or otherwise) damage caused to the user, the purchaser or to others resulting from the use COMMENCAL skis or snowboards.

COMMENCAL are not responsible for any amount exceeding the purchase price of the skis or snowboard or for any incidental or consequential damage occurred in connection with said skis or snowboard, in any way.

This limitation is established within the strict limits of the law applicable to the contract and the commercial habits established by the use.

RECOMMENDATIONS

All winter sports including skiing and snowboarding, whether on-piste or off-piste, on the way up or the way down, involve taking risks. We therefore recommend that you first choose the right equipment for what you intend to do by taking advice from our customer service department.

Also, it is important to factor the cost of the purchase of several essential safety items into your budget which our team can also help with. The most important thing is obviously the helmet. Other bits of equipment are available and essential for certain practices: eyewear, safety equipment like avalanche transceivers etc.

It is important to keep up with the evolution of equipment so that you can allow yourself to push your limits, safely.
Take care of yourself.

HAVE A GOOD RIDE!