COMMENCAL products are covered by our warranty to offer you peace of mind and allow you to fully enjoy your purchase. Our products undergo a rigorous testing process, but we understand that unexpected issues can arise. We will handle each case individually to provide you with a fair solution and help you get back to your activities quickly.
To review your warranty, please consult the general conditions below. Please note that these conditions apply only to the original owner.
General Warranty Conditions - Bicycles/Frames/Components
General Warranty Conditions - Skis/Snowboards
Registering your bike aims to enable us to be as responsive as possible in case of any potential problem. This will allow us to process your case more quickly and help you return to your favorite trails as soon as possible.
To file a warranty claim, please complete the form below and send us the required documents.
This procedure allows us to obtain all the necessary information to expedite the process.
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Showroom Christchurch : +64 3 925 9075
From Monday to Friday - 9am to 5:30pm (NZDT)
Showroom Queenstown : +64 3 428 2690
From Monday to Sunday - 10am to 5:30pm (NZDT)
Home Delivery
Showroom Delivery
COMMENCAL NEW ZEALAND - Christchurch
16 Nazareth Avenue, Middleton - Christchurch 8024
COMMENCAL NEW ZEALAND - Queenstown
7 Shotover Street - Queenstown 9300
Credit Card / Apple Pay / PayPal
Bank transfer
Showroom Christchurch : +64 3 925 9075
From Monday to Friday - 9am to 5:30pm (NZDT)
Showroom Queenstown : +64 3 428 2690
From Monday to Sunday - 10am to 5:30pm (NZDT)
Home Delivery
Showroom Delivery
COMMENCAL NEW ZEALAND - Christchurch
16 Nazareth Avenue, Middleton - Christchurch 8024
COMMENCAL NEW ZEALAND - Queenstown
7 Shotover Street - Queenstown 9300
Credit Card / Apple Pay / PayPal
Bank transfer